Terms of service
Cancellation
Once an order has been placed, it cannot be canceled or modified.
All orders are processed immediately to ensure timely fulfillment, which means we’re unable to make any changes once the order has entered our system. If you no longer wish to keep your order, you may be able to initiate a return once it’s delivered, in accordance with our Return Policy. Please refer to our Return Policy for details
Returns
We have a 5-day return policy for domestic orders, which means you have 5 days after receiving your item to request a return. International orders are eligible for return within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Start the return process here
International Orders
International customers may request a return within 14 days of delivery. To be eligible for a return, items must be unworn, unused, with tags attached, and in their original packaging. Customers are responsible for all return shipping costs, duties, taxes, and any customs-related fees associated with the return. Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that original shipping charges, duties, taxes, and customs fees are non-refundable. If you receive a damaged or incorrect item, contact our support team within 5 days of delivery, and we'll do our best to make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@palyhollywood.com