Terms of service
Cancellation
Once an order has been placed, it cannot be canceled or modified.
All orders are processed immediately to ensure timely fulfillment, which means we're unable to make any changes once your order has entered our system. If you no longer wish to keep your order, you may be able to initiate a return once it's delivered, in accordance with our Return Policy.
Returns
We have a 5-day return policy for domestic U.S. orders, meaning you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
Start the return process here
International Orders
All international orders are final sale and are not eligible for returns or exchanges, except where required by applicable law.
Customers located in the European Union (EU) have the right to withdraw from their purchase and request a return within 14 days of delivery, in accordance with applicable consumer protection laws.
To be eligible for a return, items must be unworn, unused, with tags attached, and in their original packaging.
Customers are responsible for all return shipping costs, duties, taxes, and any customs-related fees associated with the return unless otherwise required by law.
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method.
For all international orders, original shipping charges, duties, taxes, and customs fees are non-refundable, except where required by applicable law.
If you receive a damaged or incorrect item, please contact our support team within 5 days of delivery, and we'll do our best to make it right.
Refunds
We will notify you once we've received and inspected your return and let you know whether your refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at hello@palyhollywood.com.